Direct WhatsApp Customer Chat
Connect with buyers where they actually check messages.
Allow shoppers to ask sizing, styling, and order questions directly on WhatsApp from your storefront. Keep customer relations personal and high-converting.
Why Indian merchants love this
98% Open Rate
Emails in India often go to Spam or Promotions. WhatsApp messages get read within 3 minutes of delivery.
Fewer 'Where is My Order?' Calls
Proactive tracking messages keep customers updated as their parcel moves from warehouse to doorstep.
Storefront Chat Widget
Allow high-intent shoppers to ask questions directly on WhatsApp before buying sarees, jewellery, or custom gifts.
Included in WhatsApp
Technical Specifications
| Channel | Official WhatsApp Cloud API & Click-to-Chat |
| Automated Triggers | Order placed, Dispatched, Out for Delivery, Delivered |
| Customer Chat | Storefront floating WhatsApp pill with pre-filled product query |
Questions about WhatsApp
Can customers message me directly from the product page?
Yes. You can enable a WhatsApp button on product pages so customers can ask about sizing, material, or custom orders.
Does WhatsApp notification require customer opt-in?
Customers provide their mobile number at checkout, which is used for essential transactional order alerts.